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Press Release
Until recently, ergonomic chairs were considered a nice to have. They were not the key consideration for organisations when filling their office spaces - a black chair with wheels was simply good enough. Fast forward to today where the work from home model has shown us the true importance of an ergonomic environment, both in the office and at home. As a result, Pago International has emerged as the category leader.
Frequently asked questions
Questions, that most people ask about our products.
GreenTick environmental certification
All of our products have market leading guarantees. This not only provides you with the peace of mind in selling a quality product, but also gives your customers surety. No matter the range, the quantities or style, we provide industry leading warranties.
AFRDI level 6 certification
Pago International has certification from The Australasian Furnishing Research and Development Institute (AFRDI) for many of its brands and ranges. Furntech- AFRDI is an independent, not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture.
Research & Development Program
We invest heavily into research and development. We constantly strive to innovate the durability of moving parts and components. We care about longevity, hardiness and sustainability. We have defined processes for continuous and ongoing improvement.
Contact Us
Our team are standing by to solve your query.
We strive to respond to emails and questions submitted on this page within 2 business days.
Warranty Registration
Please fill in the form below, if you cannot find your product in the search field, please just type in the product name.
About Us
Pago International Australia was founded in 1998. Boasting over 70 years of multi-generational office furniture industry experience, we are the unrivalled experts when it comes to designing sustainable, commercial quality chairs that are manufactured to the highest international standards at the lowest possible price.
Pago International
International ergonomic office chairs. Select your favourite style, colour and optional upgrades from the office to the home. More than 1.6 million sold so far!
Care instructions for your chair
Soft fabrics: Regular vacuuming is recommended. Sport clean with upholstery shampoo or dry powdered cleaner only. Test on concealed area before proceeding. Brush velvets in direction of pile with soft brush. Do not saturate fabric.
Leather: Regularly brush or vacuum away dust and grit. Do not use detergent, solvents or spray pack cleaners. To clean, wipe with a warm damp cloth and mild soap. Wipe dry with a separate clean cloth. Allow time to dry away from direct heat. A colourless beeswax leather dressing may be applied after a number of years use.
Vinyl Surfaces: Regularly vacuum away dust and grit. Do not use detergents, solvents or abrasive cleaners. To clean, user a warm, damp cloth with mild soap, then wipe dry. Should this be ineffective, seek professional advice.
Castors: Hard Tyred Castors are not suitable for usage on hard floors or firm chairmats in which case soft-tyred castors should be used. Soft-tyred castors can be distinguished by the tyre being a different color to the body of the castors.
How do we clean the chair?
Best way to clean is to vacuum with a strong vacuum cleaner.
Then in a bucket mix dish soap and hot water at high pressure. You want to create a lot of bubbles.
Using a dry sponge (test colour), use only the bubbles to clean the fabric.
Plastic parts – clean with damp cloth. You can use furniture spray to make it shine.
How do I disassemble the chair?
Please see our following videos:
Chair height is sinking
Apologies for the inconvenience. We will send you a replacement gas lift if the chair is under warranty. We will also send you a video and instructions on how to replace the gas lift.
- If you haven’t already, please register your Warranty: Register here https://www.pagointernational.com.au/warranty
- Please email support@pagointernational.com.au the following:
- The Officeworks receipt or a picture of the sticker under the seat and the name of the chair
- Your address
- Your mobile number for courier tracking purposes
I cannot remove the gas lift
The gas lift is held in place with friction. If the gas is very tight and you are struggling to get it out, there are 3 options to remove the gas lift:
- Do not be afraid to use as much force as required. It is only friction that is keeping it in (ensure you use a hammer and not a mallet).
- Spray lubricant into the joint (like WD40)
- Use a plumbers wrench to twist the gas lift out
How do I remove the gas lift?
Please see our following video: Removing a gas lift
The back tilt is not working
Please see our following video: How to repair a seat tilt?
The backrest keeps dropping
The back works on a ratchet system. There are 7 ratchets (so you can set your back to 7 heights). Please push the back down towards the seat. Then lift slowly and you will hear the back clicking through the 7 ratchets (heights) . When you go past the 7th ratchet, the ratchet system disengages allowing you to push it down again to reset it. So as long as you don’t go past the 7th ratchet, the back will not slip down any longer. Please click on the link to watch a video explaining how the ratchet system works. - https://youtu.be/kKyxXjdZEww
Can you purchase arms for the chairs?
Yes, there are 5 Pago arm options available which will fit all our chairs sold without arms.
Where do I buy a Pago chair?
In Australia we are sold exclusively through Officeworks.
Our growing brand is available around the world. In the UK, our products can be found at Back2 and available on several marketplaces including Amazon.
Archive
Explore Pago International's Archive collection - a curated selection of our past iconic designs and discontinued models that made the history of our company and shaped our brand identity over the years.
Chair parts & accessories
If you decide to add an armrest, or change the chair base style, we have got it covered.
Backs
Tight space or simply prefer a new colour? Pago chairs are manufactured with easy to assemble Bases that can be removed and re-installed.
Conference room chairs
Collaborate, brainstorm, and share your big ideas with the versatility of a conference room chair that supports a variety of postures.
Seats
Looking for the perfect seat for your style and comfort, or a colour to match the interior? You’re sure to find comfort and reliability with Pago’s easy to assemble chair seats that can be removed and re-installed.
Work It Your Way
Customise your Ergonomic Chair tailored exactly to your needs with our “Work It Your Way" range. Mix and match your favourite back, seat and base style then customise the colours to coordinate with your existing furniture and decor.
Arms
Many of our chairs are available with arms, perfect for adding comfort to your product. Pago arms are manufactured with the same high quality you expect from your chair and designed for utmost simplicity, ease of assembly and durability.
Bases
Tight space or simply prefer a new colour? Pago chairs are manufactured with easy to assemble Bases that can be removed and re-installed. Select from a range of options to suit your preferred style.
Gaming chairs
Battling aliens, scoring goals or finding lost keys - all made easier with Pago’s Gaming range. These chairs offer ergonomic support built to handle the toughest battles and long sitting times, a great choice if youre serious about position at a desk or table.
Multipurpose chairs
A chair ready for life. Our Multipurpose range is ergonomic, durable and reliable. So whether you’re gaming, signing in from the home office or working long hours, a Multi-Purpose chair from Pago is an excellent choice for you.
Task chairs
To accommodate flexibility and constant movement, our task chairs are carefully crafted to enhance your environment. Fitted with fully ergonomic mechanisms they can adjust to your perfect seating position. Our chairs are beautiful, ergonomic and built to last.
Executive chairs
Our executive chairs are designed for elegance and luxury. A presence in any room, our commercial quality executive chairs are ergonomic and strong. Each executive chairs is designed to command attention without compromising comfort.
Home office chairs
Bring inspiration and comfort to your home office with an Ergonomic chair. Select from our range to find a design aesthetic, style or colour that’s right for your home.
Drafting chairs
Pago Industrial chairs are fully ergonomic and built to last in extreme environments. Pago is the only company offering AFRDI approved poly stools. All Pago industrial stools carry a five year warranty.