In Australia we are sold exclusively through Officeworks.
‍Our growing brand is available around the world. In the UK, our products can be found at Back2 and available on several marketplaces including Amazon.

Yes, there are 5 Pago arm options available which will fit all our chairs sold without arms.

The back works on a ratchet system. There are 7 ratchets (so you can set your back to 7 heights). Please push the back down towards the seat. Then lift slowly and you will hear the back clicking through the 7 ratchets (heights) . When you go past the 7th ratchet, the ratchet system disengages allowing you to push it down again to reset it. So as long as you don’t go past the 7th ratchet, the back will not slip down any longer. Please click on the link to watch a video explaining how the ratchet system works. - https://youtu.be/kKyxXjdZEww

Please see our following video: How to repair a seat tilt?

Please see our following video: Removing a gas lift

The gas lift is held in place with friction. If the gas is very tight and you are struggling to get it out, there are 3 options to remove the gas lift:

1. Do not be afraid to use as much force as required. It is only friction that is keeping it in (ensure you use a hammer and not a mallet).
2. Spray lubricant into the joint (like WD40)
3. Use a plumbers wrench to twist the gas lift out

Apologies for the inconvenience. We will send you a replacement gas lift if the chair is under warranty. We will also send you a video and instructions on how to replace the gas lift.

1. If you haven’t already, please register your Warranty: Register here https://www.pagointernational.com.au/warranty
2. Please email support@pagointernational.com.au the following:
   - The Officeworks receipt or a picture of the sticker under the seat and the name of the chair
   - Your address
   - Your mobile number for courier tracking purposes

Please see our following videos:

• How to remove the back from the seat?
• How do I remove the gas lift?

Best way to clean is to vacuum with a strong vacuum cleaner.
Then in a bucket mix dish soap and hot water at high pressure. You want to create a lot of bubbles.
Using a dry sponge (test colour), use only the bubbles to clean the fabric.
Plastic parts – clean with damp cloth. You can use furniture spray to make it shine.

Soft fabrics: Regular vacuuming is recommended. Sport clean with upholstery shampoo or dry powdered cleaner only. Test on concealed area before proceeding. Brush velvets in direction of pile with soft brush. Do not saturate fabric.

‍Leather: Regularly brush or vacuum away dust and grit. Do not use detergent, solvents or spray pack cleaners. To clean, wipe with a warm damp cloth and mild soap. Wipe dry with a separate clean cloth. Allow time to dry away from direct heat. A colourless beeswax leather dressing may be applied after a number of years use.

‍Vinyl Surfaces: Regularly vacuum away dust and grit. Do not use detergents, solvents or abrasive cleaners. To clean, user a warm, damp cloth with mild soap, then wipe dry. Should this be ineffective, seek professional advice.

Castors: Hard Tyred Castors are not suitable for usage on hard floors or firm chairmats in which case soft-tyred castors should be used. Soft-tyred castors can be distinguished by the tyre being a different color to the body of the castors.