I got this chair last weekend, and so far I am loving it. It is very comfortable to sit, the back is adjustable to the position that I want (or let it freely move), and the height is a lot better (and higher) than my previous chair. 3 things that I like about the chair: 1. comfortable and thick cushion for the chair and the back 2. adjustable back and height, plus tilt (yes it can tilt forward) 3. Height adjustable back (you can adjust the height of the back) The chair come with 15 years warranty and I hope I do not need to use it but is always good peace of the mind knowing the company backed their product! Thanks Pago!

This chair has served me very well. It is comfortable, has all the features that I need and is very well constructed. It is easy to operate, robust and can be used all day long. I recommend this chair.

I just bought this chair from Wilson after the helpful guy took it to the counter for me. I am completely unco with furniture assembly. Having said that I have sat on office chairs in offices for 20+ years. I followed the generic picture instructions then sat on it- only to find the front of the seat was angled forward and the tiniest amount of lean on the mesh at the backrest, made it completely move. Ugh! I watched the video tutorial and the lady had screws and washers- ugh! I didn’t have any in my box after checking 3 times and the front of the box says ‘no tools assembly’- ugh! I called the store and got the same helpful guy on the phone. Every office chair I’ve ever sat on has the seat tilt being activated by releasing the lever then pushing it up to lock it in place. This one is the reverse- to lock the seat angle in place you leave the lever down- weird, but the guy figured that out for me because there was no instructions that said it was in reverse. The mesh back now holds perfectly as it did on the demo one in store. He was helpful enough to offer to organise to have the assembly people come and fix it but his instructions meant I didn’t need it. He mentioned that he will look into getting the older video mentioning screws and washers deleted seeing it’s no longer relevant to the current Pago Matrix chair. I hope the seat continues to be comfortable.